FAQ Rockside Airways...
Why fly Rockside Airways?
A: Rockside connects the two greatest
continents. It strives to develop reliable flight schedules
and meet customer comfort needs by providing the best
personal service possible.
What is an e-Ticket?
A: An e-Ticket is the ticketless way
to travel. It offers a straightforward, convenient,
flexible and reliable way to reserve, schedule air travel
and purchase flights all in one transaction. A passenger
only needs to produce an itinerary as proof of purchase
at the check-in counter.
What documents do I need when
traveling with an e-Ticket?
A: Passport or some other form of identification,
your e-ticket receipt or itinerary and boarding pass.
How do I make changes to a ticket
that has already been issued?
A: Call your agent first and/ or the
Rockside office to re-schedule another travel date.
An additional charge of $250 is required.
Can I make a reservation on
your website and purchase a ticket later?
A: No. all tickets must be purchased
through an agent simultaneously with the reservation.
Can I purchase e-Tickets for
travelers other than myself?
A: Yes. Tickets may be purchased for
as many travelers as you wish.
Can the value of an unused
ticket be credited towards purchase of another?
A: Call your agent first and/ or the Rockside office.
Does a ticketed traveler have
to cancel a flight if the person cannot make it?
A: Yes. A person who is unable to travel
on a given date MUST call to reschedule48 hours prior to a scheduled flight. A no-show penalty of $250 will be assessed where a person fails to call.
How many pieces of baggage
can a traveler check-in?
A: A person traveling with Rockside
Airways is permitted to check-in two pieces of baggage.
What is the maximum weight of
baggage allowed per person?
A: Each traveler is permitted a maximum
of 50lbs or 22kgs without extra charges.
What is the charge for baggage
in excess of 50lbs or 22kgs?
A: Each piece in excess of 50lbs or
22kgs will be subject to a $250 surcharge.
How many pieces is a person
permitted to carry-on?
A: A person is permitted to carry on
1 piece of baggage that meets FAA requirements, namely, a total of 45 linear inches, length 22 inches, width 14 inches and height 9 inches. Carry-on pieces MUST fit
in the overhead baggage compartment. A person is also
permitted to take one personal item such as a Camera,
Personal CD or MP3 player.
*Please note that gate or flight personnel may need
to further limit FAA permitted carry-on baggage.
Are there any exceptions to
the Carry-On allowance rule?
A: No. There are no exceptions to the
What can a traveler do to ensure
the persons baggage arrives with them?
A: Identifying tags should be placed
on all baggage including carry-on. Tags with Rockside
logo are provided at check-in counters. Please remember
to carry medicine, money, valuable documents, keys,
jewelry, cameras and other small fragile items in your
carry-on baggage. PURCHASE TSA APPROVED LOCKS FOR YOUR BAGS.
Where can strollers, car-seats,
umbrellas and canes be stowed?
A: Federal regulations require that
Strollers, car-seats,, umbrellas and/ or canes be stowed
prior to take-off and/ or landing. These items may be
stowed in the overhead baggage compartments or under
the seat, provided that they do not protrude into the
Does Rockside liability cover
personal items of value packed into a persons suitcase?
A: Rockside does not assume liability
for unchecked articles. It however, assumes liability
for checked items if they are lost while in Rockside's
custody. In the event a piece of luggage is lost while
in our custody, Rockside shall reimburse a maximum
of $400 per lost piece. Lost baggage claims should be
submitted prior to leaving the baggage claim area of
the local Airport. A form has to be filled by the claimant.
Any claims submitted pursuant to leaving the baggage
claim area will not be entertained.
Delays and Cancellations
How will a traveler learn of
delays while at the Airport?
A: Travelers will receive consistent updates via text and/or e-mail messages on their mobile phones regarding the status of flights, cause of delay including cancellations, if any. Updated information is also posted on strategically placed display screens.
In case of cancellation will
Rockside rebook passengers on another flight?
A: Yes. Rockside will notify travelers
of any known delay prior to boarding. In cases of significant
delay, travelers may opt to cancel travel plans and
Rockside will rebook such person(s) without penalty.
Where can travelers get more
information regarding flight delays and/ or cancellations?
A: Real-time flight information can
be accessed by calling Rockside Airlines, your Agent
or by checking Travel Update Flight Information.
What does Rockside Airways
provide for customers who are delayed due to cancellation
within Rockside's control?
A: Customers, who are inconvenienced
due to a delay or cancellation within Rockside's
control, will be provided with meals and hotel accommodation
at Rockside contracted facilities, based on availability.
What is a Rockside contracted
A: A Rockside contracted facility
is one which has a contract with us and accepts vouchers
issued at a pre-determined rate. It also meets Rockside
high quality standards.
What if no contracted facilities
A: Where Rockside fails to secure
accommodation at a contracted facility, at the Rockside
contracted rate, an inconvenienced traveler will receive
a Transportation Credit Voucher equal in value to the
Rockside contracted hotel rate for that city, that
may be used toward future travel with Rockside.
What happens when an inconvenienced
traveler finds their own hotel at a non-contracted facility?
A: A Transportation Travel Voucher
equal in value to the Rockside contracted rate will
be provided to the traveler upon supply of proof of paying for accommodation at a non-contracted RSA Facility and stating the reason for it.
What happens when a traveler
finds a Rockside contracted facility at a higher than
A: (a) A hotel voucher can be issued
for the contracted rate and the traveler will be responsible
for the difference, or (b) a Transportation Credit Voucher
equal to the contracted rate can be issued.
What is the maximum number of
vouchers Rockside will issue to persons traveling in
A: Families are generally issued one
hotel room, hence only one voucher will be issued for
each room used. In the event there are no accommodations
at a Rockside contracted facility, each ticketed passenger
will receive a Transport Credit Voucher.
FAQ Special Assistance
How and when do I make arrangements
for special assistance?
A: Persons who need special assistance
should inform their booking agent of any special needs
at the time of booking a flight.
What if a person has mobility
A: Rockside customer service and airport
personnel are available to assist customers with special
needs either boarding or deplaning.
Is it necessary to advice Rockside
that a traveler will need a wheelchair?
A: No. Wheel chair services can be
requested during check-in.
What is the difference between
a wheelchair and an electric cart service?
A: Electric cart service is available
only at select Airports and do not provide services
to all parts of the Airport. Wheelchair services can
be pre-arranged and will provide service to any part
of the Airport.
What if a person is traveling
with their own wheelchair?
A: Rockside may transport most types
of wheelchairs, including folding and electric powered
carts: provided that Rockside is notified of such need
at the time of purchasing an e-Ticket. All mobility
equipment may be checked-in at the check-in counter
or at the gate, and will be returned at the gate or
baggage claim area as preferred, upon landing.
Are disabled passengers specially
A: Yes. Disabled passengers are seated
in the ticketed class for which they are qualified in
compliance with FAA safety regulations.
What if a traveler has a service
animal or an assisting device?
A: Rockside Airlines welcomes passengers
with mobility, sight or hearing disabilities. However,
some countries have quarantine laws in place which restrict
entry of service animals and Rockside will abide by
the laws in force.
Assistive devices or life-support (non-oxygen generating)
may be brought on board a Rockside aircraft provided
that the passenger possesses a doctors certificate disclosing
the disease and the device is a requirement. Such devices
have to fit into a storage location approved by the
Federal Aviation Administration. An extra seat may be
required to accommodate assistive equipment and Rockside
has to be notified in advance.
What if a passenger needs to
take medication at a certain time?
A: Passengers should bring medication
on board in carry-on baggage. Medicine should never
be packed in checked-in baggage. Rockside aircrafts
do not have refrigerators for storage, please plan accordingly.
Rockside personnel will NOT be responsible for administering
medication, they will however provide water to enable
oral intake by passenger where needed. Passengers who
require use of needles to inject medication should posses
a doctor's statement in case security officers/
Air Marshals raise any questions.
Does Rockside cater to special
A: Rockside offers meals with special
dietary requirements. Advance notice is required and
meal options should be requested when purchasing your
ticket. Examples of special meals offered include: vegetarian,
kosher and low-sodium meals.
Can minors travel alone?
A: Yes. Rockside offers an Unaccompanied
Minor Service for children between the age of 8-14.
The service is optional for children between the ages
Does Rockside charge a fee
for a child traveling unaccompanied?
A: Yes. Check with your agent for up-to-date fares.
How does a person make arrangements?
A: When purchasing a ticket for your
child, inform the agent that the child will be traveling
unaccompanied and will need Rockside's assistance.
The travel agent will inform traveler of the policies and procedures and detail travel requirements.
What happens if the child's
flight is delayed or cancelled?
A: In the event the child's flight
is delayed or cancelled both parties listed as contacts
will be informed, this includes the adult person designated
to meet the child at the point of destination and the
adult in the originating city.
How is the safety of an unaccompanied
A: Children traveling unaccompanied
are assigned to a flight attendant; they are pre-boarded,
and given special attention through-out the flight.
Entertainment packets are given to them to counter boredom.
Upon arrival unaccompanied minor(s) are escorted through
customs until they are conveyed to the listed party.
Who is responsible for an unaccompanied minor's travel
documents i.e. passport, ticket etc.?
A: An unaccompanied minor's travel
documents are enclosed in a pouch which is hung on the
child's neck, if the child is old enough. For younger
minors the documents are kept in the custody of a designated